• Purpose 目 的

    That Hua Diao wine is served according to traditional Chinese wine service procedures, efficiently by friendly, knowledgeable smiling staff.

    迅速、有效的按中国传统习俗服务花雕酒

    Why is this task important for you and our guests?

    为什么这项任务对你和客人都十分重要？

    Answers:

    回答：

    1. To maximize guest’s satisfaction

    最大化提升客人满意度

    2. To ensure the guest receives the wine on time

    确保客人及时得到花雕酒

    3. To ensure the service staff is knowledgeable and confident in serving Hua Diao wine

    确保服务人员专业、自信的服务花雕酒

    4. To ensure the proper procedures of serving this wine is followed

    确保按传统习俗服务

    • Procedure 程 序
    WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题
    1.Order the wine 点花雕酒 Order the wine through the POS system and pick it up from the bar. 用 POS 系统点单，并从酒吧取酒 Why should you order though the POS system? 为什么要使用 POS 系统
    2.Proceed to the table 走近桌子 *Place the bottle, wine pot and warmer filled 2/3 with hot water on a service tray. 将酒瓶、酒壶、装有2/3热水的容器同时放在 托盘上 *Move to the host of the table and show the bottle of wine with the label facing the guests. 将酒瓶贴有标签的一面向主人展示 *Say “Here is your Mao Tai Mr/Mrs/Ms XXX (or Sir/Madam).” XXX这是你点的茅台酒。 *Say: “Here is your Hua Diao wine, Mr/Mrs/Ms XXX (or Sir/Madam)” 女士/先生/小姐，这是你点的花雕酒 (DRILL LANGUAGE) 语言练习 1.Why should you take all the equipment to the table? 为什么要将所有的器具放在桌上？ 2.Why should you use a service tray? 为什么要使用托盘？ Why should you show the bottle to the host? 为什么要向主人展示酒瓶？
    3.Open the bottle 开启酒瓶 *The bottle should be opened in front of the guests after the label is shown. 在展示完酒标后再当着客人面打开 *Cut the foil, remove the cork and wipe the top of the wine bottle with waiter’s towel. 取掉金属膜，打开瓶塞并用服务手巾擦拭瓶口。 *Pour Hua Diao into the wine pot. 将花雕酒倒入酒壶 *Put wine pot into warmer with hot water to make the wine warm. 将酒壶放入带有热水的容器中加热 1. Why should the bottle be opened in front of the guests? 为什么要当众打开酒瓶？ 2. Why should you warm the wine? 为什么要加热酒？
    4.Serve the wine 服务酒水 Stand on the right-hand side of the guests. 站在客人的右手边用服务手巾洗手水分 *Use a waiter’s cloth to absorb the drippings. 用服务手巾吸收滴落的酒水 1. Why should you stand on the right? 为什么站在右边？ 2. Why do you use a waiter’s cloth? 为什么要用服务手巾？
    Finish 完成 *Refill wine in pot (if needed) and replace the pot into the warmer. 加添及将酒壶重新放入加热容器内保温。 1. Why do you put the pot with remaining the wine into the warmer? 为什么要将剩余酒水重新放入加 热容器？
    Note: 注意事项: *Ensure water in warmer is hot at all times, changing it when required. The wine pot should be kept warm at all times. 保持热水温度及把酒壶保持在容器内保温。 *Two or more wine pots, spare glasses and extra warmer need to be prepared just in case there is a need for them. 2 个或多个酒壶，备用杯具，以防万一在紧 急情况下需要额外加热 *Ask guest whether they would like to have rock sugar and dried plums to go with the wine whenreceiving the beverage order. 需在客人下酒单时，问客人是否喜欢跟准备 冰糖及话梅，假设客人当时不要，但仍须准 备一些作不时之需。用于客人特别要求 Note: Use microwave oven to heat up the wine when it is in urgent to 80-85℃, not boiling. 当紧急时可用微波炉加热至 80-85℃。不 是沸腾。 Do not use any metal container to reheat the wine in the microwave oven. 不可用任何金属器皿盛载花雕放入微波 炉内加热。 Always have few spare bottles on standby. But do not open or keep warm till requested by the host/guests. 应多备几瓶在旁，当客人要加单时，可马 上供应。但不要打开或座暖。 Some guests drink chilled Hua Diao. There are few brands that started promoting chilled Hua Diao. SOP - same as white wine SOP, but use smaller wine/port wine glasses. 现时已有个别花雕品种，或个别人士喜欢 饮用冰镇花雕。服务程序跟上白餐酒一 样，但用较细有脚酒杯 / 砵酒杯。

    Now ask the trainee to practice the task from start to end to test his/her competence.

    现在要求实习生练习从开始到结束的过程，测试技能.

    Summary questions:

    问题简要

    1. Why should you order though the POS System?

    为什么用 POS 系统

    2. Why should you take all the equipment to the table?

    为什么要将所有的器具放在桌上？

    3. Why should you use a service tray?

    为什么要用托盘？

    4. Why is the warmer filled with hot water?

    为什么容器里要放热水

    5. Why should you show the bottle to the host?

    为什么要向主人展示酒瓶？

    6. Why should the bottle be opened in front of the guests?

    为什么要当众打开酒瓶？

    7. Why should you warm the wine?

    为什么要加热酒？

    8. Why should you stand on the right?

    为什么站在右边？

    9. Why do you use a waiter’s cloth?

    为什么要用服务手巾？

    10. Why do you put the pot with the remaining wine into the warmer?

    为什么要将剩余酒水重新放入加热容器？