• Purpose 目的

    That all staff is well presented in standard grooming transmitting to guest the ideal level hygiene and clearness.

    员工总是按照仪容仪表的标准，展现给客人理想的精神面貌。

    Why is this task important for you and our guests?

    为什么此项对于客人和员工非常重要？

    Answers:

    回答：

    1. To maximize guests satisfaction

      确保客人的最大期望值

    2. To give a pleasant experience interacting with staff

      给客人留下良好的印象。

    3. To ensure the standard of our associate handbook is attended.

      确保遵守员工手册的有关规定。

    • Procedure 程序
    WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题
    Hair 头发 Female: Acceptable hair accessories are a standard a small bow, clip, barrette or ponytail holder 女员工：按照酒店的标准，将头发扎起，干净而不凌乱。 Hair accessories must be solid colour or match the uniform. Gold, silver or pearl barrettes are also acceptable 头发颜色必须和工服相一致，颜色统一，金色、银色、珍珠的发夹都是可以的。 Buns, twists, bangs, etc. must not be higher than 3 inches from the top of the head Hair must not fall across or into the face 头发不能遮挡住脸部。 Male: Hair must be neat and trimmed at or above the standard collar line. Braids are unacceptable for males. 男员工：头发必须修剪平整，发头不能过衣领。不许在头发上装饰。 Beards, moustaches and goatees are prohibited except when medically necessary or religion reasons should be neatly trimmed within quarter of inch and consistent. 除有宗教信仰和医疗的问题外，不许留胡须。 Face must be clean and shaven at all times (except as above). Sideburns must not extend beyond the lobe nor may they be grown onto the front of the face. 脸部干净整洁。包括两鬓角都清洁干净。 Why should you have a trimmed or well tied hair? 为什么要将头发梳理整齐？ Why accessories have to follow standard and be as small as possible? 为什么要各项内容做得越细越好？ Why facial hair is in general forbidden? 为什么要刮脸部的胡须？
    Jewellery 珠宝首饰 Rings: A maximum of one simple rings on each hand is allowed. Wedding, engagement rings are considered one ring 戒指：包括结婚或定婚最多可配带一个戒指。 One discreet bracelet or wrists watch are acceptable. Braided string, fabric or cloth bracelet or necklaces are not permitted. Ankle bracelets are unacceptable. 只允许带一个手镯，头发上和脚踝上不允许有饰物。 Necklaces: Extreme styles are not acceptable. No necklaces may show outside the uniform. Earrings are not allowed for male employees. Piercing of other parts of the anatomy (including tongue) cannot be accessorised so as to be visible while at work. 相链： 相链不许露在外面，男员工不许佩带耳环。不允许做任何有关生理器官方面的装饰物。 Nose earrings are not allowed except by religion reasons and must conform to standards. 除宗教信仰和其它特殊情况外，不允许带耳环。 Why should you were discreet jewellery or no wear it at all? 为什么仅可以佩带一个或不带手饰？
    Personal Hygiene 个人卫生 Keep fingernails neatly trimmed and moderate in length. 指甲的修剪长度适中，干净卫生。 Pay special attention to your daily personal hygiene: brush your teeth, use deodorant, keep your hair clean and bathe, etc if you use perfume or cologne, use in moderation. 特别注意个人卫生：刷牙、除臭、头发梳理整齐。如果用香水，香水程度应适中。 Why should you pay attention in your personal hygiene? 为什么要特别注重个人卫生？ Why should you not to use strong perfumes and colognes? 为什么不能用过于浓的香水？
    Personal Items 私人物品 Not allowed to carry combs, personal pagers, hand phones or other large objects on you. 不允许佩带私人物品上班，如梳子，手机，或其它较大私人物品。 These items and other large objects are to be kept in your locker. Hand phones are only allowed to Team Leaders and have to be in Silent mode for other staff hand phone can be kept in a pre-determined safe place in restaurant. 这些物品需放入更衣室里。主管级人员以上才携带手机，并将手机调成静音模式。其他员工的手机应放在指定地点保管。 Why is important not to carry personal items? 为什么不能携带私人物品？
    Promotional pins (Go for gold) 酒店活动标志的佩带 All the promotions pins from IC Sanya have to be worn on your uniform. From time to time, the Company may require you to wear an different pin. 应一直佩带些项标志，直到下次有另一项活动的不同标志。 Why should you wear the promotional pins given by the company? 为什么要佩带酒店活动标志？

    Now ask the trainee to practice the task from start to end to test his/her competence.

    现在要求实习生练习从开始到结束的过程，测试技能.

    Summary questions:

    问题简要

    1. Why should you have a trimmed or well tied hair?

      为什么要将头发梳理整齐？

    2. Why accessories have to follow standard and be as small as possible?

    为什么要各项内容做得越细越好？

    1. Why facial hair is in general forbidden?

      为什么要刮脸部的胡须？

    2. Why should you were discreet jewellery or no wear it at all?

      为什么仅可以佩带一个或不带手饰？

    3. Why should you pay attention in hygiene?

      为什么要特别注重个人卫生？

    4. Why should you pay attention in your personal hygiene?

      为什么要特别注重个人卫生？

    5. Why should you not to use strong perfumes and colognes?

    为什么不能用过于浓的香水？

    1. Why is important not to carry personal items?

      为什么不能携带私人物品？

    2. Why should you wear the promotional pins given by the company?

    为什么要佩带酒店活动标志？