To do whatever it takes to provide exceptional service for our Guests and to strive for excellence to achieve maximum guest satisfaction.

无论作什么,都是为了向客人提供优良的服务，使顾客满意。

To adhere to the three steps of service to all our guests:

为顾客服务的三个步骤:

1. A warm and sincere greeting. Use the guest name, if and when possible.

   真诚热情的问候，尽可能使用顾客的名字。

2. Anticipation and compliance with guest needs.

   预计并满足顾客的需要。

3. Fond farewell. Give them a warm good-bye and use their name, if and when possible

   礼貌的道别，尽可能使用顾客的名字和他们说再见。

To administer the day to day operations of the restaurant outlet in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, ambassador welfare, and profit margins.

负责餐厅每天的运营，努力降低成本、提高收入、特别是要使顾客满意、员工满意和使利润最大化。

Safety and Security 安全与保卫

OPERATIONS 运营

1. Preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities.

   通过回顾和预测的方法，准备部门的年度预算。

2. Accurately forecast business demands to ensure efficient staffing & food production

   精确预计生意情况并有效安排员工和食品。

3. To ensure the efficient scheduling of management & ambassadors.

   确保有效的安排所有人员的排班表。

4. To ensure the awareness & enforcement of all Renaissance S.O.P.’s & Property L.S.O.P.’s.

   确保了解和执行万豪酒店的标准和程序。

5. Enforce operational Standards that are periodically reviewed & updated in compliance with Brand Standard.

   确保运营标准周期性的回顾和更新。

6. Be responsible for maintaining outlet safety and sanitation standards at all times.

   始终保持部门的安全和卫生随时达到标准。

7. Enforce Marriott 70-point GFS sanitation checklist by having the outlet inspected on a monthly basis.

   执行万豪的70项卫生清洁标准，每月以该标准对部门进行检查。

8. Be responsible for asset management of the outlet & hotel facilities.

   负责部门固定资产的管理。

9. Conduct a preventative maintenance inspection on a monthly basis.

   做好每月预防性的检查工作。

10. Enforce Renaissance Principles of Hospitality at all times.

    始终贯彻万豪热情好客的原则。

11. Above all, to lead by example through a “hands on” approach to motivate our ambassadors to excel in their work.

    要成为员工的榜样、深入到员工之中去引导员工取得成功。

12. Assist the Chef to compile the regular and promotional menus within the food cost.

协助总厨进行日常菜单和增进菜单的编写。

1. Set up a system to monitor and do a periodic inventory of the restaurant linen, chinaware, silverware ,glassware and to record them.

建立每日核查瓷器，银器，玻璃器皿的系统，并妥善保管。

1. To care, motivate, guide and constantly train our ambassadors to do a better job on a daily basis.

   为了使我们的大使更好的完成每天的工作，要连续不断的关心，激励，指导并且培训他们。

2. To communicate the daily revenue, budget and goals to our ambassadors so as to work in one direction.

   与我们的员工大使们分享每日的收入，预算和目标，朝着同一个方向努力。

HUMAN RESOURCES 人力资源

1. Develop and implement management training plans for subordinate managers and supervisors on a quarterly basis in conjunction with HRD.

   与人力资源部共同制定和实施对下级经理、主管的季度管理培训计划。

2. Conduct a departmental daily “briefing”, daily “15 Minute” training program & Taste Panel.”

实行部门每天十五分钟的培训和试餐。

3. Be responsible for the execution of all ambassadors performance reviews in a professional and timely manner.

从专业的角度为所有的员工做工作评估。

1. Be responsible for all aspects of ambassador management including hiring, discipline in conjunction with the Director of Restaurants and Director of F & B.

   与餐厅总监和餐饮总监共同负责所有与员工有关的事宜，包括招聘、培训和处罚员工。

2. Conduct an effective monthly ambassadors meeting with minutes and forward to the GM, DFB and HRD.

   每月组织有效的员工会议，要有相关会议记录并抄送给总经理、餐饮总监和人力资源总监。

3. To supervise the completion & critique of the wage progress report on a weekly basis.

   监督每周编辑工资（考勤）报表。

4. Practice “open door” policy to all ambassadors.

   运用“开放”的态度对待所有员工。

5. Have monthly ‘Rap Session’ for the all trainees and ambassadors to understand their concerns and help them do better on the job.

   每月对所有员工和实习生进行一对一的访谈，了解他们的需要。

ADMINISTRATIVE 行政

1. Be responsible for all accounting and billing procedures in the outlets.

   负责所有财务的程序在本部门得到执行。

2. Be responsible for the accurate supervision of the ambassador’s time control and payroll systems by working with Accounting and HRD.

   通过与会计和人力资源部的工作，确保员工工作时间和薪水准确无误。

3. Periodically plan outside ambassador’s activity to promote teamwork.

   定期计划员工社外集体活动以促进团对精神。

4. Promote positive inter-departmental relations through candid communication and cooperation.

   通过坦率的交流与合作促进部门内部的关系。

5. Respond to guest inquiries or concerns as soon as possible in what is deemed the appropriate manner.

   对于顾客的询问/关注，应在24小时内予以适当的答复。

6. Perform any reasonable request made of management which is not life threatening or against the law.

   在不涉及生命安全和违反法律的情况下，完成管理层布置的其他工作任务。

7. Complete the yearly Engagement Survey, Annual Appraisal and Leadership Performance Process in a timely manner.

   及时协助完成每年的员工意见调查，年终评估和领导成绩评估工作。

MARKETING 营销

1. Be aware of all Renaissance Guest Incentive programs and the correct accounting procedures pertaining to them.

   了解所有的万豪奖励计划和与之相关的记分程序.

2. Develop & execute plans and actions for the marketing of the outlet.

   制定营销计划并把他推向市场。

3. Be aware of competitors in the market & complete a competition analysis on a quarterly basis.

了解竞争对手，每个季度作一次市场竞争分析报告。

• Minimum 3 years experience working in restaurant of a sizeable organization

至少3年的相似工作经验，具有一定的组织能力

至少3年的相似工作经验，具有一定的组织能力

• English proficiency is required

精通英语

• Graduate or Hotel school qualification

大专毕业或者毕业于酒店管理学校

NOTICE 注意 :

The hotel business functions seven days a week, 24 hours a day. All ambassadors must realize this fact and be aware that at all times it may be necessary to move ambassadors from their accustomed shift as business demands.

同事须明了酒店是每周七天、每天二十四小时运转的行业。因应工作需要，上班的班次会随时相应调动。

Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

管理层保留在没有提前通知的情况下对工作描述变更的权利。

I have read and received a copy of the above description and fully understand that violation of any of the stated responsibilities and duties is grounds for disciplinary action.

我已阅读及接收到上述的工作描述。我完全明白违反规定的职责将受到训诫。