• Purpose 目 的

    That when dishes require hands to be used when eaten, a finger bowl will automatically be served by friendly smiling staff. 当客人所点食品需要用手时，要主动服务洗手盅

    Why is this task important for you and our guests?

    为什么这项任务对你和客人都十分重要？

    Answers:

    回答：

    1. To maximize guest’s satisfaction

    最大化提升客人满意度

    2. To ensure the guest is able to clean his/her fingers

    确保客人可以清洁手指

    3. To ensure the service staff is knowledgeable on how to prepare a finger bowl

    确保服务人员懂得怎样准备洗手盅

    1. To ensure the service staff is able to serve a finger bowl

    确保服务人员懂得如何服务洗手盅

    • Procedure 程 序
    WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题
    General 总则 *Dishes which guests may need to use their fingers should be serves with finger bowls automatically. 客人所点食品需要用手时，要主动跟上洗手盅。 1. Why should you check the tables? 为什么要检查餐台？ 2. Why should all the condiments be prepared? 为什么所有的调味品么就绪？
    Prepare Bowl 准备洗手盅 *Pour lukewarm tea up to 2/3 of finger bowl and a 1/2 slice of lemon. 将 2/3 淡茶水倒入洗手盅，并加上半片柠檬。 *Place finger bowl on an underliner. 洗手盅要配上底碟。 1. Why should you use lukewarm tea? 为什么使用淡茶？ 2. Why should you add a slice of lemon? 为什么加入柠檬？ 3. Why should you use tea? 为什么用茶水？ 4. Why should you use an underliner? 为什么么配上底碟？
    Guest Service 对客服务 *Proceed to the table and say “Here is a finger bowl to clean your fingers, Mr/Mrs/Ms XXX (or Sir/Madam”. 走到桌前说：“xxx 女士/先生/小姐，这是洗手 用的洗手盅。” *Place it on the right-hand side of guest. 放在客人的右手边。 *Every guest should have his/her own individual finger bowl. 每位客人都要配洗手盅。 1. Why should you present the bowl on the right hand side? 为什么要将洗手盅放在右边？ 2. Why should each guest get an individual bowl? 为什么每人都要配洗手盅？ (DRILL LANGUAGE) 语言练习
    Others 其它 *Ensure hand towels are served on the side. 确保手巾服务。 Note: Ensure that the water in the finger bowl is not boiling hot. 确保水盅内的水不会过热

    Now ask the trainee to practice the task from start to end to test his/her competence.

    现在要求实习生练习从开始到结束的过程，测试技能.

    Summary questions:

    问题简要

    1. Why should you use lukewarm tea?

    为什麽要用和暖茶?

    2. Why should you add a slice of lemon?

    为什麽要放一小片柠檬?

    3. Why should you use tea?

    为什麽要要用茶?

    4. Why should you use an underliner?

    为什麽要用垫底碟?

    5. Why should you present the bowl on the right-hand side?

    为什麽要把洗手盅放在客人的右手边?

    6. Why should each guest get an individual bowl?

    为什麽每位客人要用个别洗手盅?