• Purpose 目 的

    That the tables are set in a consistent manner with clean, good conditioned and well-pressed tablecloths. 所有的台面都应用干净，熨平滑，無破爛的台布以一致的方法铺好。

    Why is this task important for you and our guests?

    为什么这项任务对你和客人都十分重要？

    Answers:

    回答：

    1. To maximize guest’s satisfaction

    最大化提升客人满意度

    2．Ensure that all tablecloths are clean and well-pressed, and laid in a correct manner

    确保所有台布都干净且熨烫平整

    • Procedure 程 序
    WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题
    Replace Soiled Tablecloth with Fresh one 用干净台布替换脏台布 In a la carte dining room, when the restaurant is opened for business. *Place the fresh tablecloth on top of used one, with the folding facing you. 在散廳及營業中 将干净台布放在脏台布上，台布叠边对着 你。 *Grab at the edges of the top fold facing you between your thumb and forefinger, and the 2nd fold between fore and middle finger in both hands. 双手的拇指和食指，食指和中指，捏住台 布的叠边。 *Open tablecloth and let it slide down behind table keeping hold of the edges between fore and middle finger. 展开台布，用食指和中指始终捏住台布的 一直拉脏台布，朝靠近你的这个桌边拉， 完全展开干净的台布。 *The table is now covered by a fresh tablecloth. 餐桌被铺上干净的台布。 *Fold the used one. 叠好脏的台布。 1. Why should you place the fresh tablecloth on top of used one? 为什么要将干净台布放在脏台布上？
    Correct Position of Fresh Tablecloth 调整干净台布的铺放位置 *Bring intersection of the two main folds to the middle of table by pulling on the tablecloth. 将台布两边折叠的交点对准餐桌正中。 *Ensure that the tablecloth is just above the floor evenly from all angles of the table. 确保台布边缘离地面的距离均匀。 *Ensure that all table linens are in good condition. 确保所有台布完好无缺。 *Ensure that all table linens must be well-pressed. 确保所有台布都熨烫平整。 1. Why should the tablecloth be above the floor evenly? 为什么台布离地面的距离要均匀？ 2. Why should you to check the tablecloths? 为什么需检查台布？
    Fold Soiled Tablecloth 叠好脏的台布 *Fold soiled tablecloth into two at the middle. 将脏台布对折。 *Pull it to your side of the table edge. 放在靠近你的这个桌边。 Note: Ensure there is no litter, ashtray or cigarette butt left by guests, or unknown object wrapped in the soiled tablecloth. 當把脏台布包起時，要確保沒有把其他 東西如: 煙灰盅，煙頭，餐具，垃圾， 客人遺留的物品等包在台布內。

    Now ask the trainee to practice the task from start to end to test his/her competence.

    现在要求实习生练习从开始到结束的过程，测试技能.

    Summary questions:

    问题简要

    1. Why should you place the fresh tablecloth on top of the used one?

    为什么要将干净台布放在脏台布上？

    2. Why should the tablecloth be above the floor evenly?

    为什么台布离地面的距离要均匀？

    3.Why should you check tablecloth?

    为什么需检查台布？