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餐前准备
Opening Procedures 领位员餐前准备工作流程 WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题 1. Punctual and ready to be on duty 准 时 到 岗 做 好 准 备 Hostess come... -
包厢摆台
Purpose 目的 That the tables are set in a consistent manner with clean tablecloths and complete settings, ready for guests to be seated and start their meals. 在客人到达之前，所有的摆台都应用干... -
服务花雕酒
Purpose 目 的 That Hua Diao wine is served according to traditional Chinese wine service procedures, efficiently by friendly, knowledgeable smiling staff. 迅速、有效的按中国传统习俗服务花雕酒 Wh... -
项目四 餐中服务
项目四：餐中服务 项目四：餐中服务 餐中服务也称台面服务，是指服务员在规定时间内将宾客所点的菜肴、食品与饮料送到桌面，并在整个就餐过程中提供标准化、规范化的服务，随时为客人解决突发事件的服过程。就餐服务环节包括准备饮料酒水、传菜服务、上菜服务、席间服务、特殊情况处理等。 -
服务茅台酒
Purpose 目 的 That Mao Tai wine is served according to traditional Chinese wine service procedures, efficiently by friendly, knowledgeable smiling staff. 快速、有效的根据中国传统习俗服务茅台酒 Wh...